Bedding & manchester
Free delivery in New Zealand on manchester orders over $100

Postage, Terms and Conditions

Postage rates

New ZealandAll orders up to $100 Cost: $15.00
New ZealandAll orders over $100Cost: $0.00
Rural DeliveryNew Zealand only (on top of standard shipping cost)Cost: $0.00
AustraliaAll orders up to $199Cost: $50.00
AustraliaAll orders up to $525Cost: $75.00
AustraliaAll orders up to $700Cost: $85.00
AustraliaAll orders up to $1300Cost: $150.00
AustraliaAll orders up to $1000Cost: $100.00
United StatesAll orders up to $200Cost: $100.00
United StatesAll orders up to $500Cost: $150.00
United StatesAll orders up to $600Cost: $160.00
United StatesAll orders up to $700Cost: $170.00

Thank you for taking the time to visit our on-line store.

Please read our terms and conditions below.

Cancellation Policy

Orders can be cancelled up to the time the order is ready for dispatch.

If we have arranged for goods to be sent directly to the customer from a supplier, the order can only be cancelled up to the time the goods are ordered from the supplier.

Please ring 03 528 8311 then email info@whitwell.co.nz with a cancellation request.

Return Policy General

We do not send out goods for a trial. If the goods are faulty see Warranty section.

Ordering

Once you have selected a product that you wish to purchase from the website, please use the shopping cart.

Fill out your name, address, telephone number etc in the appropriate boxes.

All prices quoted are in New Zealand dollars.

Payment options are either by Visa, MasterCard or Internet Banking.
Please note that using internet banking for international orders will incur additional fees.

Please provide full address with phone numbers and email address.

Please do not send Visa/ Mastercard details by email.

New Zealand Delivery Times.

We dispatch goods either from our store or directly from our suppliers.
Duvet covers, duvet inners, bedspreads and underlays take approximately 5 working days to be delivered.

New Zealand Deliveries Manchester

Freight is free on orders over $100.00. If your order is under $100.00 a post and packaging charge of $15 applies.

Furniture Delivery

Furniture has free delivery in Motueka.
If the order is over $1000, then free delivery to Richmond, Nelson, and Takaka.
If outside the Nelson/Tasman area please email for a delivery price.

Overseas Sales

We welcome overseas enquiries. Please fill your shopping cart and check it out in the normal way. Tick the freight option to request a quote for postage, fill in your contact details and address, and click submit.

We will then email you with the cost of postage with a handy link so you can return to your shopping cart and fill in the postage as advised.

Duty and GST
When the goods arrive, Duty and GST may become payable.
This is beyond our control and it is the responsibility of the purchaser to pay any taxes.

Standard Airmail or International Courier

STANDARD AIRMAIL
*Goods are insured
*No Track and Trace
*10-25-day delivery
Please note if a parcel goes missing, we will not refund or replace until compensated by the post office. This can take a while.
We strongly recommend using Courier.

INTERNATIONAL COURIER
*Goods are insured
*Track and Trace
*Approximately 6 days delivery
This is our recommended service.

Postage USA, UK

Please use the shoping basket and checkout. We will advise you the cost of postage by email.
No credit card details will be required.

Postage AUSTRALIA

Postage will be worked out automatically as you go through the checkout.

Currency Disclaimer

The price will be in NZ Dollars.

The exchange will be processed at current currency rate prevailing at the time of the transaction.

The banks may charge transaction fees.

Insurance

All overseas orders are now sent International Courier. The goods are insured up to $5000, with Track and Trace available.

Return Policy Colours

RETURN POLICY ON COLOUR VARIATION:
*There will be a variation of colour between photos and reality.
*We do not send out any product on approval.
*We endeavour to have the photo colour of products as close as possible to the actual product colour.
*We will not be held responsible and will not replace or credit any product due to variation of colour.

Warranty

Please advise us by phone 03 5288311, then email info@whitwell.co.nz or fax 03 5288311. We will then advise you on how/where to return the faulty item and arrange replacement.

Returned goods must be securely packaged and clearly addressed.

Please do not return goods without authorisation.

Overseas customers will be responsible for any freight costs.