Thank you for taking the time to visit our on-line store.

Please read our terms and conditions below.

Cancellation policy

Orders can be cancelled up to the time the order is ready for dispatch.
If we have arranged for goods to be sent direct to the customer
from a supplier, the order can only be cancelled up to the time the
goods are ordered from the supplier.
Please ring 03 5288311 then email info@whitwell.co.nz with a cancellation request.

Return policy general

We do not send out goods for a trial.
If the goods are faulty see warranty.

Ordering

Once you have selected a product that you wish to purchase, from the website, please use shopping cart. Fill out your Name, Address, Telephone Number etc in the appropriate boxes.
All prices quoted are in New Zealand dollars.
Payment options are either by Visa, MasterCard or Internet Banking.
Please provide full address with phone numbers and email address.
Please do not send Visa/ Mastercard details by email.
Please use the shopping cart.

New Zealand Delivery times.

We dispatch goods either from our store or directly from our suppliers.
Duvet covers, duvet inners, bedspreads and underlays take approximately 5 working days to be delivered.

Overseas delivery times.

We use NZ post Economy Courier for overseas sales.
As a guide
Austraila 7 to 10 day

New Zealand deliveries Manchester

Freight is free on orders over $100.00
If your order is under $100.00 a post and packaging charge of $15 applies.

Furniture delivery

Furniture has free delivery Motueka.
If over $1000 free delivery to Nelson Richmond Takaka
If outside Nelson/Tasman area please email for a delivery price.

Overseas sales

We welcome overseas enquiries. Please fill your shopping cart and check it out in the normal way. Tick the freight option to request a quote for postage, fill in your contact details and address, and click submit.

We will then email you with the cost of postage with a handy link so you can return to your shopping cart and fill in the postage as advised.

Currency Disclaimer

The price will be in NZ$
The exchange will be processed at current currency rate
prevailing at the time of the transaction.
The banks may charge transaction fees.

Postage USA, England

USA, England
International Economy Courier
The approximate cost to deliver a Queen duvet cover $90
This includes Insurance and Track and Trace.
Delivery approximately 10 working days.
There is an option to ask for delivery price in the check out.

Example of freight costs

AUSTRALIA

Duvet sets
$35 Single
$40 Queen, King
$45 Super king

Espresso Blankets
$50 one Blanket $70 Two Blankets Three Blankets $85
More then 3 blankets please email for a Postage price.

Feather Duvets
$60ea

Wool Duvets
$70

Insurance

All overseas orders are now sent International Courier
The goods are insured up to $1200
With Track and Trace

Return policy Colours

Return policy colour variations.
There will be a variation of colour between photos and reality.
We do not send out any product on approval.
We endeavour to have the photo colour of products as close as possible to the actual product colour.
We will not be held responsible and will not replace or credit any product due to variation of colour.

Warranty

Please advise us by phone 03 5288311, then email info@whitwell.co.nz or fax 035288311 .
We will then advise you on how/where to return the faulty item and arrange replacement.
Please do not return goods without authorisation.
Returned goods must be securely packaged and clearly addressed.
Overseas customers will be responsible for any freight costs.